Terms of business.

All prices are quoted in pounds sterling and, where VAT applies, are inclusive of UK VAT at the prevailing rate. Investment-grade gold meeting the criteria of the VAT Act 1994 Schedule 8 Group 15 and HMRC Notice 701/21A is exempt from VAT. Silver, platinum, palladium and non-investment-grade items are subject to VAT at 20%.

When you add an item to your basket the displayed price is held for ten (10) minutes (the "price-lock window"). After that window expires we revalidate the price against live spot feeds and supplier quotes; the revalidated price applies to the order. Where the live market has moved against the locked price by more than 2% before payment clears we reserve the right to cancel the order or to invite you to confirm at the new price.

All prices include our commercial markup. Spot prices shown on the website are reference rates only and not an offer to deal at that rate.

We accept debit and credit card payment processed by Stripe Payments Europe Ltd. Card payment is available up to a per-order limit which we may vary without notice (currently £25,000).

For orders above £10,000, or where required by our risk policy, we require payment by UK bank transfer (Faster Payments, CHAPS or SWIFT for international). Cleared funds must be received from a UK bank account held in the name of the verified account holder. Third-party payments are not accepted.

We do not accept cash, cryptocurrency, money orders, or payments routed through money service businesses. We do not store full card details on our systems.

Where payment fails, is reversed, charged back or recalled at any time, title to the goods does not pass and we reserve the right to recover the goods or their value, plus reasonable costs.

Aureon Bullion is a High Value Dealer registered with HMRC under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 ("MLR 2017").

We are required to verify the identity of every customer placing a single order, or a series of linked orders within any rolling twelve-month period, with a cumulative value of £5,000 or more. We may also apply verification at lower thresholds at our discretion, for example where a payment, address or behavioural pattern triggers our risk model.

Acceptable identity documents are: a valid passport, UK photocard driving licence, or national identity card; together with proof of address dated within the last three months (utility bill, bank statement, council tax bill, or HMRC correspondence). Documents may be verified electronically through a regulated identity verification provider.

For orders or linked orders of £25,000 or more, or where our risk policy otherwise requires, we will request documentary evidence of source of funds and, where appropriate, source of wealth. Acceptable evidence includes recent bank statements showing the funds, a solicitor's letter for proceeds of sale, or pension/severance documentation.

We screen all customers against UK HMT consolidated sanctions, UN, EU and OFAC lists, politically exposed persons databases, and adverse media sources, and we will rescreen periodically while you remain a customer. Where a screening match cannot be cleared, or where verification cannot be completed, we will refuse, suspend or unwind the transaction and refund cleared funds to the originating account, less any unrecoverable costs.

Identity, screening and transaction records are retained for five (5) years from the end of our business relationship with you, in accordance with regulation 40 of MLR 2017.

Aureon Bullion operates a hybrid sourcing model. You should read this clause carefully because it affects how and when title and risk pass to you.

(a) Loose bullion bars and coins. The substantial majority of bullion bars and standard investment coins (for example PAMP, Argor-Heraeus, Metalor, Umicore, Royal Mint and Royal Canadian Mint product) are sourced on a drop-ship basis from approved third-party LBMA-affiliated suppliers and refiners. For these items Aureon Bullion does not hold the physical stock at the time of order. We act as principal: we contract with you in our own name, take payment, place the matching purchase order with the supplier, and arrange dispatch either directly from the supplier to you under our shipping account, or via consolidation through our processing partner.

(b) PCGS / NGC certified coins and selected rare stock. Independently graded coins (PCGS, NGC, CAC), proof issues, and selected rare or numismatic items may be (i) held in our own insured inventory, (ii) held with a sub-custodian on our behalf, or (iii) sourced on a back-to-back basis from a specialist supplier. The product page indicates whether an item is in stock with us or is sourced. Where an item is sourced we will only confirm sale once the supplier has confirmed availability at the contracted price.

(c) In every case Aureon Bullion remains the contracting party for the purposes of consumer protection law, the Sale of Goods Act 1979, and these terms. The identity of the supplier for any individual order is confidential as a matter of commercial sensitivity but will be disclosed in writing on reasonable request, subject to any confidentiality obligations we owe that supplier.

(d) We reserve the right to substitute an item with another item of identical specification (mint, year, weight, fineness and grade) where the originally ordered item becomes unavailable. We will notify you before dispatch where a substitution is material; you may cancel and receive a full refund within 24 hours of that notice.

Risk in the goods passes to you on delivery (or, for items placed into storage with us or our sub-custodian, on the later of payment clearing and our written confirmation that the item has been allocated and vaulted in your name).

Title to the goods passes to you only when (i) we have received cleared funds in full, (ii) all KYC, screening and source-of-funds requirements have been satisfied, and (iii) the goods have been delivered to you or allocated to your storage account in writing. Until title passes the goods remain our property (or that of our supplier, as the case may be) and we may recover them.

UK deliveries are dispatched fully insured by Royal Mail Special Delivery, G4Si, Brink's, Loomis or another insured carrier of our choosing, signature required. Standard dispatch is the next business day after the later of cleared funds and successful verification, subject to supplier lead times. Drop-ship orders may take longer; an estimated dispatch window is shown at checkout.

Insurance in transit covers the full retail value of the order until signature on delivery. You must inspect the outer packaging on receipt: do not accept any package showing signs of damage, resealing or tampering, and instruct the carrier to return it to us. Once the package has been signed for in good condition, risk has passed to you.

Deliveries to PO Boxes, mail-forwarding addresses, houses of multiple occupation, work addresses, and addresses subject to a Royal Mail redirection are at your sole risk; we may decline to dispatch to such addresses.

International deliveries are by prior arrangement only and may be subject to additional verification, export controls and import duties. The customer is responsible for all import VAT, duties and customs formalities at destination.

Dates quoted for delivery are estimates and are not of the essence of the contract. We are not liable for delays caused by carriers, customs, weather, or other circumstances beyond our reasonable control.

Investment bullion (gold, silver, platinum and palladium bars and coins whose price fluctuates with the underlying spot market) is exempt from the 14-day distance-selling cooling-off period under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, because the price is dependent on fluctuations in the financial market which we cannot control. Once your order is confirmed it cannot be cancelled by you for change of mind.

PCGS- and NGC-certified coins may be returned within seven (7) days of delivery for a full refund of the purchase price, provided that (i) the original sealed grading holder is intact and unbroken, (ii) the holder shows no evidence of tampering, scratching or relabelling, and (iii) the item is returned by insured carrier at your cost in its original outer packaging. Refunds will be issued within fourteen (14) days of our receipt and inspection.

Items found on inspection to be damaged, with broken holders, or not in the condition supplied, will be returned to you and no refund issued.

Nothing in this clause affects your statutory rights in respect of goods that are not as described, not of satisfactory quality, or not fit for purpose.